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Partner Service

Albany, Auckland

Customer Service Representative

What you get to do everyday

  • Be an integral part of our Oceania team at the Albany office
  • Training and consulting with customers on best use & practices of our products
  • Assisting with creating property accounts, and access for our clients.
  • Connecting our clients to Online Travel Agents (OTAs) like, Expedia, Agoda & others
  • Be the first point of contact for customers
  • Understanding customer needs and sharpening your problem-solving skills
  • Keeping up with the latest in Hospitality and Online Management.
  • Liaise with our Partner Service Teams globally
  • Building great customer relationships

What you must bring to the role

  • Must either have a work permit or residence visa to work in New Zealand
  • A minimum of 1-year experience in a Customer facing role
  • An Analytical approach to problem-solving
  • An organised and methodical work ethic with an eye for detail
  • A Self-starting attitude and excellent written and verbal communication skills
  • A thirst for learning new products and concepts in the Accommodation Industry
  • The ability to follow processes set out and identify critical situations.
  • Exceptional command over Microsoft Windows and internet browsing
  • Adaptable and accommodative attitude, with a commitment to team and task in all situations
  • An organized approach and commitment to meetings deadlines


Albany, Auckland

Apply Now


We provide industry-leading technology solutions for hospitality distribution, direct bookings and digital marketing services.

Our products include Instant and MAX Channel Managers, a real-time online distribution platform; ConvertDirect and Max Booking Engines that helps property owners grow direct online bookings; InstantSite Websites, an easy-to-use website builder for hospitality businesses; ReviewMinder to help manage online reputation; and GiftVoucher Engine, an off-the-shelf e-shop to sell gift vouchers.

Our technology is used by all segments of the hospitality industry, from big hotel and motel chains to boutique properties, independent hotels, holiday parks and guest houses.

We focus on developing products that are intuitive and reliable, working with our partner properties to continuously improve their effectiveness and efficiency, helping businesses get closer to their goals.

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