Lonavala-based Della Resorts wanted a distribution solution to grow its bookings and optimise revenue. It had to look no further than STAAH’s smart and sophisticated platform.
A lavish living
Located in Lonavala [Maharashtra, India], a short drive from Mumbai and Pune, Della Resorts offer a distinct hospitality experience.
Within its sprawling complex set on about 50 acres, Della offers six different resort properties, all individually designed to cater to every conceivable need of each guest who visits. More than 250 luxuriously-appointed rooms offer the best of luxury, adventure and even glamping. Della is ideal for families, large groups, couples, corporates, and everyone who likes to live lavishly.
Manually juggling channels was too much work
Della Resorts faced a challenge common among hotels: Maintaining so many channels while preventing double bookings. With their 250 rooms listed across channels and as well as direct enquiries from guests via phone, it was difficult to maintain an accurate inventory at all times.
The need to maintain channels kept hotel employees in the office, which reduced the time they could spend on other duties.
Easy, effective solution
STAAH came recommended by industry professional.
“We have relied on the expertise of the STAAH team, particularly Tarun [Joukani], in the past to evolve our business proposition,” says xxx from Della Resorts. “Adding STAAH to our technology mix was a natural evolution and a partnership that has brought has great results.”
Della Resorts took on the full suite of STAAH products to shift it from manual administration of OTAs to a real-time automated connection from their PMS as well as a smart booking system on their website to grow direct – commission-free – bookings. The luxury resort subscribes to the STAAH Max Channel Manager <link>, STAAH ConvertDirect Booking Engine <link>, ReviewMinder and RateSTalk.
“STAAH has empowered us with great insights from all our distribution channels and helped maps guest booking funnels to inform our pricing strategy and grow profitability,” says xxx.
“The booking engine is another plus and the fact that STAAH regularly upgrades it shows they are constantly changing with the times,” he adds.
xxx highlights STAAH’s customer service saying, “The service we have received from STAAH from day one shows their quality, passion and knowledge. From a seamless connection to ease of use and ready support when needed in case of a query has been a definite bonus.”
The results speak for the technology
Since joining the STAAH network in xxx, online revenue for Della Resorts has grown eight times and now forms nearly a quarter of the total revenue. “From almost negligible to our highest growth booking source and a profitable revenue category, we have STAAH and its team to thank in big part for this success,” says xxx.
A short drive from both India’s buzzing metropolitan cities of Mumbai and Pune, Della Resorts is a five-star, luxury resort that offers guests a one-of-its-kind experience, coupling luxury with impeccable service and world-class amenities.