Partner Service - Malaysia
Job Description
We are a New Zealand owned company that provides online management solutions for various size accommodation providers internationally, such as Hotels, Motels, Resorts, Apartments, B&Bs, Lodges and much more.
We are looking to expand the team to meet the growing demands for STAAH products are looking out for candidates in Bangkok and Kaula Lumpur.
Our ideal candidate will have excellent computer skills with the ability to work online. You will be interested in a career in online management and be committed to growing with us as our company grows. In return we can offer you an exciting role where every day provides something new. We pride ourselves on supporting the growth of our staff and provide opportunities for career growth and added responsibilities.
You will interact with a wide variety of people in the hospitality industry and have the ability to develop excellent relationships with our clientele to provide a sustainable and mutually beneficial working environment.
The job - As Partner Service Executive, you will
- Be able to set-up new accounts for new clients, train them, familiarize them with the system & take them live on to the system. Provide constant support to the client & be in constant touch with them for any issues being faced by them
- Software Setup and First Level training for New Hotels / Motels
- Be able to map the clients channel manager to the requested channels such as Booking.com, Expedia, Agoda etc.
- Providing Product support to existing Hotel Clients
- Providing product Training to new Clients
- Liaise with Regional Partner Services & technical team for any issues found within the system
- Manage after sales enquiries on STAAH Products / Solutions
- Managing Email and Phone support for all clients — 1st point contact
- Liaising with Online Channel Partners, PMS Partners and other suppliers
- Have a genuine problem solving attitude with the customer. Provide a high level of support that will continually improve the relationship with customer
- To grow and retain existing accounts by presenting new solutions and services to clients
- Work with Head of South East Asia to deploy support efforts
Requirements
- 2+ years in Sales Support roles
- Some XML or coding experience preferred
- Experience of working in start-up environment
- Positive approach to networking Interest in online web / cloud based technology
- Previous Customer service experience
- Courteous, polite and patient to assist our clients with queries
- Moderate computer skills/knowledge, as well as Microsoft Suite Skills (Excel, Word etc)
- A high level of resilience and ability to deal with different personalities
- Analytical approach to provide solutions to our clients
- Clear and professional written and verbal communication skills
Extras – it would be great to have...
- Diploma or Bachelor’s degree
- Accommodation industry knowledge (hotels, motels, B&Bs etc)
- Existing network of contacts in hotel / accommodation industry
Location
Malaysia - This is a regional position . Only Malaysian nationals or those with a valid work permit who speak Chinese and English fluently need apply.