What are some of the best practices in managing online guest reviews?

Online reviews play an important role in guests journey to booking. It is important to give them the rightful place in your marketing strategy. Here are some things you should keep in mind when it comes to your online reviews: Ask for reviews. A TripAdvisor survey shows that 80% of the guests need to be prompted for an online review. Use check-out and post check-out, as well as other touch points during a guest’s stay, as a points in the guest journey to get reviews. Monitor all reviews. The only way to respond quickly to online reviews is by knowing when they are posted. ReviewMinder helps you monitor online reviews across multiple OTAs and channels. Act on the reviews by responding to them in a timely fashion, including negative reviews, and ensuring you take action on the feedback to improve your brand proposition. Analyse online reviews to understand guest sentiment towards your brand, market trends, opportunities to improve and areas of service or stay you should be amplifying.

Should hotels respond to negative hotel reviews?

Yes, all feedback – negative or positive – should be analysed, understood and responded to in a timely fashion.

Is it true that online reviews management tool brings more guests?

A holistic marketing approach should always include online reviews. With 93% users saying online reviews impact their buying decision, a tool to effectively manage it is likely to have a positive impact on the bottom line.

How to get started using ReviewMinder?

Getting started with ReviewMinder is easy. Simply call your STAAH account manager or anyone in the customer support team to help you install, train and get onboarded with ReviewMinder.

I don’t have a subscription for STAAH Max. Can I still use ReviewMinder?

Yes, you can use ReviwMinder without having a subscription for STAAH. However, we highly recommend you use it together with STAAH platform to unleash its full potential.

When does this software notify about new reviews?

Once notifications are enabled on your device, updates to online reviews are informed in real-time, i.e. if a new review gets added, this will be passed on via a notification.

ReviewMinder

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Connect to the world’s largest travel marketplace

Be seen where the most lucrative bookings are through STAAH GDS. Our GDS Hosting distributes your hotel globally for bookings by over 500,000+ travel agents and travel management companies.

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An expert guide to drive more direct bookings

Drive more direct bookings with STAAH get google

Webinar with Google: Sell more rooms with google free listing

STAAH Celebrates Milestone Achievement with 20,000 Properties on Board

Global Distribution Systems (GDS)

Connect to the world’s largest travel marketplace

Be seen where the most lucrative bookings are through STAAH GDS. Our GDS Hosting distributes your hotel globally for bookings by over 500,000+ travel agents and travel management companies.

Let's Transform the hospitality space, join the STAAH Reseller Program!

Become an authorized reseller for the most advanced cloud-based suite for accommodation providers of all types

Why Partner with STAAH?

Innovative Technology

Global reach

Dedicated Support

Grow your revenue with the most advanced distribution technology

Elevate your business to the next level with STAAH

Do you operate in any of these business categories?

Ideal Partner Profile

Partner Benefits

All our Resellers enjoy these unmatched benefits

Implementation and onboarding

Access to exclusive training

Priority technical assistance

Marketing and sales support

Recurring revenue

Dedicated account manager

Live support

Join Us in Transforming The Hospitality space

How to Join?

Becoming a STAAH reseller is easy! Simply share your details to express interest, and one of our representative will touch base with you shortly.

Quick Links

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Becoming a STAAH reseller is easy!
Simply share your details to express interest,
and one of our representative will touch base with you shortly.