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Technical Support/Software Support(Su) - India

Surat, India

Sales Development Executive

About the Role

IT support technician assisting customers with hotel software related issues.Provide in-depth technical support to clients. .Experience of minimum 1 or more years.


  • Diagnose and troubleshoot customer requests, questions and complaints
  • Onboard and train new clients with products.
  • Escalate support tickets to technical teams in the most crucial circumstances.
  • Develop relationships with clients
  • Provide daily, weekly or monthly reporting



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We provide industry-leading technology solutions for hospitality distribution, direct bookings and digital marketing services.

Our products include Instant and MAX Channel Managers, a real-time online distribution platform; ConvertDirect and Max Booking Engines that helps property owners grow direct online bookings; InstantSite Websites, an easy-to-use website builder for hospitality businesses; ReviewMinder to help manage online reputation; and GiftVoucher Engine, an off-the-shelf e-shop to sell gift vouchers.

Our technology is used by all segments of the hospitality industry, from big hotel and motel chains to boutique properties, independent hotels, holiday parks and guest houses.

We focus on developing products that are intuitive and reliable, working with our partner properties to continuously improve their effectiveness and efficiency, helping businesses get closer to their goals.

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