Monitor online reviews effortlessly, engage guests with personalized communication, request feedback and more.

Don’t ignore the power of online reviews!

Manage all your reviews from one place - improve brand loyalty, retention and growth.

Monitor multiple online channels at ease

ReviewMinder is integrated with TripAdvisor, Google, and major OTAs for centralized review management and greater coverage.

Actionable insights

Segment and analyse reviews to understand your guests’ experience and stay in charge of your brand reputation through timely response.

Crisis control

Resolve guest complaints online and win customer trust by appropriately responding to negative comments.

Flaunt your best reviews

Optimise guest journey on your website and booking engine with positive online reviews, including translation of reviews in local languages

Business intelligence

Forecast trends and understand issues by listening to guest feedback so you can tailor your services to meet their needs.

Easy to use and set-up

ReviewMinder is quick and easy to set-up, and a user friendly online reputation management tool.

Why Monitor Reviews?

Be known. Be trusted. Be credible.

Travellers trust other travellers to give to them straight.
0 %
Users *

– say online reviews had an impact on their buying decision.
*Trip Advisor

0 %

– said they post online reviews only when prompted by the property.

Key Features

STAAH ReviewMinder is a comprehensive online reputation management tool that offers various features to help accommodation providers manage their online reputation and improve guest satisfaction.

Centralized Dashboard
STAAH ReviewMinder can monitor guest reviews and feedback across multiple channels, including TripAdvisor,, Google, Expedia, Agoda and many more OTA’s , in one central dashboard.

Sentiment analysis
The platform uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral, enabling hoteliers to quickly identify areas of improvement.

Automated Review Collection with Customised templates
STAAH ReviewMinder automates the review collection process by sending out review requests to guests via email with customised templates , making it easy for hoteliers to gather more reviews and improve their online reputation.

Real-Time Alerts
The platform sends automated alerts to hoteliers when new reviews are posted, enabling them to respond promptly to guest feedback.

In depth reporting
STAAH Reviewminder’s in-depth reporting feature provides hoteliers with a range of key data points, including the Source and Competitor Category Score, Scores & Reviews, Sentiment Performance, and Most Recent Reviews. The Review Count Chart provides a visual representation of the number of reviews a hotel has received over time.

Review response management in one central location
The platform enables hoteliers to respond to guest reviews directly in one central location without logging into various portals, saving time and effort.

Competitive benchmarking
The platform allows hoteliers to compare their online reputation against competitors in the same market, providing valuable insights into industry trends.

Keyword Search
Keyword Search feature allows hoteliers to quickly and easily monitor online reviews for specific keywords or phrases. This feature enables businesses to identify common themes and trends in customer feedback, helping them to make data-driven decisions and improve customer satisfaction

Collect Reviews via QR code
STAAH Reviewminder enables hoteliers to collect customer reviews using QR codes. By simply displaying a QR code at their physical location or on marketing materials, businesses can encourage customers to leave reviews quickly and easily.

Mobile App
With the mobile app, Hoteliers can monitor guest reviews, respond to feedback, and receive real-time alerts when new reviews are posted. The app’s user-friendly interface makes it easy to navigate and stay on top of guest feedback, even while away from the office.

Integration with other hospitality solutions
STAAH ReviewMinder integrates seamlessly STAAH Booking engine, STAAH Instant website and few Property Management System (PMS)to provide a complete end-to-end solution for hoteliers.

Manage reviews on the go

Time is of essence when it comes to responding to your guest reviews.

Monitor, manage, and respond to reviews while on-the-go with the ReviewMinder Mobile App. Conveniently access important updates and new posts from wherever you are, in real-time.

Partner Stories and Experiences

Need more convincing? Here’s what some of our users have to say about ReviewMinder…


Online reviews play an important role in guests journey to booking. It is important to give them the rightful place in your marketing strategy. Here are some things you should keep in mind when it comes to your online reviews:

  • Ask for reviews. A TripAdvisor survey shows that 80% of the guests need to be prompted for an online review. Use check-out and post check-out, as well as other touch points during a guest’s stay, as a points in the guest journey to get reviews.
  • Monitor all reviews. The only way to respond quickly to online reviews is by knowing when they are posted. ReviewMinder helps you monitor online reviews across multiple OTAs and channels.
  • Act on the reviews by responding to them in a timely fashion, including negative reviews, and ensuring you take action on the feedback to improve your brand proposition.
  • Analyse online reviews to understand guest sentiment towards your brand, market trends, opportunities to improve and areas of service or stay you should be amplifying.
Yes, all feedback – negative or positive – should be analysed, understood and responded to in a timely fashion.
A holistic marketing approach should always include online reviews. With 93% users saying online reviews impact their buying decision, a tool to effectively manage it is likely to have a positive impact on the bottom line.
Getting started with ReviewMinder is easy. Simply call your STAAH account manager or anyone in the customer support team to help you install, train and get onboarded with ReviewMinder.
Yes, you can use ReviwMinder without having a subscription for STAAH. However, we highly recommend you use it together with STAAH platform to unleash its full potential.
Once notifications are enabled on your device, updates to online reviews are informed in real-time, i.e. if a new review gets added, this will be passed on via a notification.

Related Resources

ReviewMinder Playbook

A handy Playbook to help you understand the importance of online reputation management for accommodation providers


At STAAH, we are constantly improving and enhancing our tools for the highest customer satisfaction.

Manage your online reputation with STAAH ReviewMinder

STAAH ReviewMinder helps in managing your online reputation and engaging with guests to build long term relationships.
Play Video

Language Select